Customer Service

Shipping & Delivery
We aim to ship most item next day delivery but please leave 2-5 days for delivery 
international delivery on heavy items of more than 2kg should contact us before buying for specific quote
Privacy & Security
All payments are handled securely and safe 
Returns & Replacements

The right to cancel is a no fault cancellation. If the goods are faulty then the standard statutory rights apply. All our products sold through akuababes.com or over the telephone are covered by the 14 day right to cancel policy. To enable us to authorise a return you must notify us within 14 days from the day you recieve your goods by contacting our customer services team via 07903051319 (all calls are payable at low-cost rate from most landlines) or by email to akuababes@hotmail.com no post. Any parcel returned to us without authorisation will be refused. It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by akuababes.com in the original state, unused and undamaged. We cannot accept a return on any personal hygiene items such as travel cots, mattresses, breast pumps, sterilisers, bottle warmers where the original packaging has been opened/unsealed or used. We recommend all returns are arranged through parcelforce.com which provides a reliable and fully insured service. Collection charges are shown on their website . Alternatively if you prefer to arrange your own courier, items must be returned by a registered Courier or the Royal Mail for insurance purposes.

Once the item has been processed and authorised, your refund includes the full price of the goods; any deposit/part payments and the cost of the original standard delivery service (premium delivery services will not be refunded). The refund will be put back into the original payment method that was used. This refund will be completed within 14 days of receipt of the goods. 

Ordering

If you experience difficulties with your payment, please ensure that the details you are entering at our secure checkout stage are correct. The cardholder’s name must be written the same as it appears on the card.
The billing address and postcode must match the address that the card is registered to. This will be Identical to your bank statement.
If you still experience difficulties, please contact us by email at akuababes@hotmail.com (please include your order number in the email) or contact us on 07903051319

We aim to respond to your enquiry in the quickest possible timeframe.

Payment, Pricing & Promotion
please note when you make payment by paypal the address provided on paypal is the only address we can ship so please make sure you edit the address before you confirm payment